WHO SHOULD READ THIS BOOK?This book was written for supervisors at any stage of their career who may be struggling with the people-side of the work. Supervisors in any organization can benefit from learning these 10 common-sense lessons.Anyone transitioning to a leadership position at the supervisory level in manufacturing, those just starting out in their careers, or those planning a long-term career who need to build their people skills will benefit from the practical lessons shared in this book. Managers who are accountable for supervisors who are struggling to manage their teams might also take-away insight about struggles facing supervisors who are promoted from within based on their technical skills, who might be lacking in interpersonal skills.More experienced supervisors, managers, and others might also benefit from reading this book, or by reading “Lean on Civility” which addresses in a more formal way critical communication strategies and how to implement them. Strategies in Lean on Civility include the Masotti Feedback Method, AEIOU strategy, The Civility Continuum, and much more.For those who might have already assessed skills gaps in these critical “soft” communication and interpersonal areas, consider contacting Civility Experts for details about our online and live delivery workshops, Civility – a Continuous Improvement Strategy. And if you need help assessing your teams’ skills in civility competency areas, we can help with that too.
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